Home2 Suites by Hilton Chicago Schaumburg

Very happy with this hotel. Our infant daughter needed a surgery and we are from out of state we knew we would be staying for a week or two and searched high and low in the north and northwest suburbs for a hotel with Kitchenet and good reviews hard to find. Very pleased that we picked Homes 2 in Schaumburg. Great location dozen food spots within walking distance hotel was nice breakfast was good nothing extraordinary and rooms were in good shape and clean. You can ask for an induction hot plate with pan for more options on cooking. All the staff was very pleasant and helpful. Highly recommend.

This was the worst hotel I've ever stayed at. The first room we stayed in had a water problem and was leaking on the floor. When I went down to let them know there was an issue I waited for a few minutes then I noticed behind the glass there were 3 people that looked and saw that I was they then dropped their heads down like children to buy be seen. Eventually they moved us to the room next door. Which you could tell it had not been serviced in a bit. The next day the room was not serviced at all. I went down to the front desk to ask them why and they told me that they only clean every other day and a note was on the counter telling us this. I advised that it was not and she proceeded to argue with me. I had to request towels and toilet paper for my room. I paid to have the late checkout but in the day I was packing to leave around 10 o'clock the key stopped working. They stated that there must have been a glitch in the system, but they still didn't give me the last 2 hours that I paid for. I would never never recommend this place to anyone.

Thank you to Hassan and his team for making our stay a very pleasant one. From the janitorial team, house keeping and front desk personnel they are all very respectful, professional and welcoming. This hotel has a great team, the surroundings areas are super clean, breakfast is great and all the amnesties are fantastic. Rooms are spacious with a kitchen very well equipped and clean. 100% recommended!

Clean and spacious rooms equipped with everything with a small kitchen that had plenty of supplies. Awesome view of the city from the room window. Plenty of places to eat and dine in the really close vicinity. The service was amazing. Hot breakfast included pancakes, sausages, milk and yogurt, eggs, biscuits and cereals. You can choose what you like and very is an unlimited supply of coffee all day long available. Additionally, there is a stand with apples and cookies for all guests accessible anytime for free.

The rooms and hallways smell. Carpets were dirty, pillows smell and uncomfortable. The sofa bed did not look clean and was very uncomfortable. Wifi worked fine, breakfast was ok except in my friend’s plate the veggie omelette there was bacon pieces got mixed in somehow. Michael was very helpful. The rest of the staff were average. The location of the hotel was fine. Would I stay here again? No, I would not.

First, when I went to go check in the front desk, and the vigil insisted that I had no reservation, even after I provided him with the reservation number and showed him a receipt of my payment. I finally got it into my room left for dinner with friends and family, and when I came back, I was instructed That I could not stay in the lobby as it was closed so I either had to get out or go to my room. As a 45 year old adult, I did not take kindly to these two options and when I asked. why I could not stand text or call my friends they told me because it was a slip and fall hazard, but that I could go to my floor and sit outside or walk outside my room without any interruption. Please tell me how this makes sense when I called customer service they were closed and nobody could help me with my situation. I was referred back to the front desk, who just repeated the same instructions go to your room or go outside needless to say, I will probably not be coming back to this hotel. The room was great. The location was good. Unfortunately the rules and regulations treated me as a five-year-old did not sit kindly.